CommsWare call logging can help you reduce costs, improve answering times and increase the effectiveness of your network planning.
Organisations need call logging for cost control, performance and traffic management, and call tracing.
But solutions from existing suppliers now have inflated maintenance charges, may not adequately address new issues (like reporting on Skype for Business / Lync response groups), and require efforts to run them that are not regarded as a priority within your organisation.
Since 1980 BTS has been a leading
supplier of call logging solutions for enterprise customers.
CommsWare Call Logging, based on Microsoft SQL Server Reporting Services, delivers high-impact, easy-to-understand telecoms management information.
For occasional users, the Quick Reporter offers a simple way to get meaningful call logging information with little or no prior knowledge of CommsWare or electronic communications in general.
For power users, the Report Builder allows you to construct your reports from scratch, only showing the information you want.
And you can access CommsWare from anywhere because you only need a web browser.
CommsWare Call Logging:
"I feel it has gone really well. We are already seeing a difference in the reception calls."