Atereo Appointment Reminders is a new mobile app which helps NHS Trusts reduce their "did not attend" (DNA) ratio.
NHS Trusts are under extreme pressure to reduce costly Did Not Attends (DNAs), each estimated to cost £160.
DNAs have been cut, but by not nearly enough…
Atereo Appointment Reminders lets
contact centre staff securely send appointment reminders without using letters or SMS messages, or relying on patients
Patients can then easily indicate whether or not they can still attend. Atereo Appointment Reminders includes a full audit trail of all messages, so you know when they were sent, opened and responded to.
If patients cannot attend, contact centre staff can reallocate these appointments, reducing the incidence of extremely costly DNAs.
Atereo Appointment Reminders are less intrusive than telephone based reminder services that ring patients repeatedly until a response is received
Atereo Appointment Reminders conveniently lets patients confirm whether they can attend an appointment.
Atereo Appointment Reminders can integrate with your existing patient management system, so the reminders are generated and sent automatically.
Atereo Appointment Reminders includes a full audit trail of all messages, so you know when they were sent, opened and responded to.
Atereo Appointment Reminders uses signed certificates and strong encryption to ensure that all information is both stored and transmitted securely.
Atereo Appointment Reminders Apps are provided for both the iOS and Android eco-systems.
As part of the Atereo Appointment Reminders installation, BTS produces customised apps for your Trust and deploys them in both the Apple Apps Store and the Google Play Store.
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