Many NHS Trusts want to save money by adopting self-service solutions to reduce staff in customer focused positions.
Speech recognition is one such self-service solution but callers may not like it or may find it hard to navigate.
The NHS is keen to reduce pressure on A&E.
The NHS is increasingly encouraging patients to use apps to choose the services available which best suit their needs.
Atereo Patient Service Finder App
Atereo Patient Service Finder allows patients to access information at their own pace, improving their overall experience and satisfaction with your Trust.
Atereo Patient Service Finder allows patients to easily identify the service they need and the contact options they have available.
Atereo Patient Service Finder's flexible opening hours system allows patients to see when the services they need are open.
With Atereo Patient Service Finder , the information presented is tailored to the user's current location, allowing patients to decide where they access services.
With Atereo Patient Service Finder, searches can be pre-configured so the most important and regularly required information can be accessed with a single press.
With Atereo Patient Service Finder, real-time wait times can be displayed, allowing patients to make informed choices about the services they select.
Atereo uses signed certificates and strong encryption to ensure that all information is both stored and transmitted securely.
Atereo Apps are provided for both the iOS and the Android eco-systems.
As part of the Atereo installation, BTS produces customised apps for your Trust and deploys them in both the Apple Apps Store and the Google Play Store.