Call Logging at
West Sussex County Council
West Sussex County Council has been awarded Beacon
Council status in recognition of its good practice in achieving
safer communities. Key outcomes have been achieved in all
areas of the county and Horsham and Chichester are among
the ten safest district areas in the South East.
West Sussex County Council has been a BTS customer
since the mid 1990s, through different generations of BTS
call logging software. In 2005, the Council looked to replace
the BTS Sigma Web system that had been in place for 6
A feasibility study was conducted and BTS’ new
product CommsWare was the chosen solution.
“The interface and reports look modern and
comprehensive” says Joyce Stroud, IT Strategist.
“BTS are a trusted supplier of about 15 years.
CommsWare also integrates well with our existing
systems, and can collect data by IP from both our
traditional and VoIP switches”.
The system is used extensively for performance monitoring, cost control, capacity planning and also ad hoc fraud reporting. “The installation of the new system was straightforward” says Graham Ball, Technical Support Specialist. “CommsWare is easy to use, so I can get the information I require quickly.”
Moving forward, the Council is looking at BTS taking on some of the running of the system. BTS can offer a flexible mix of a turnkey system with chosen components taken care of by BTS Managed Services, such as system checks or pro-active fraud monitoring, as clients wish.