Integrated Call Logging at Toyota Manufacturing UK with CommsWare
CommsWare is used extensively to produce reports on the telephone system covering:
CommsWare has become established as a master directory data source, and the flexibility of the database enables all sorts of additional useful information to be stored about telephone extensions and users. This master data source can be accessed throughout the organisation using the PhoneWare Web interface to help staff quickly find contact details for colleagues. It is also used to automatically update the Siemens AC-Win switchboard consoles. Having a single point of update reduces the administration burden of updating multiple systems and provides consistent information across all data sources involved. Possible future enhancements to the system include PhoneWare Web Update and processing CSV mobile phone bills to automate bill distribution. PhoneWare Web Update allows directory users to update information via the web based on their level of access to the system. Automating the mobile bill distribution can help reduce administration considerably compared to manually processing individual bills.