CommsWare Call Logging and Switchboard Console at The University of Bath
"We are very happy with the service from BTS”, concluded Chris Holley (Bath University Telecoms Manager).
The CommsWare database has become a hub of information; its directory information is shared with the University’s voicemail provider, and a monthly export of information to the University’s Agresso financial system allows internal recharging of calls. BTS works closely with the University to assess further options for database integration as a driver for continued improvements.
The University is in the process of migrating its telephony over to VoIP. When Chris Holley began looking for a replacement to the existing legacy switchboard solution, the BTS CommsWare Console provided a neat fit, particularly as it used the same database as the CommsWare call logger.
The ability to integrate both with the legacy (iSDX) and VoIP (Mitel 3300) telephony, providing a future proof solution, further added to the attractiveness of the BTS CommsWare Console, as did the availability of the option of highly cost effective Voice Recording.