"I always get a helpful response from BTS to any query or problem."  

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Cloud Call Logging and Cloud Call Logging Lite are available on Crown Commercial Services G-Cloud 11.

Problems Addressed

Demands on staff time are rising and so are the costs and effort involved in running your call logger effectively.

You never know when you will need the information in the call logger and you must be sure that everything is operating as it should.

Solution

BTS’ Cloud Call Logging saves on the cost of buying a call logger and the annual maintenance charge; you just pay a highly cost-effective, predictable service charge.

BTS’ Cloud Call Logging saves you the hassle of running your call logging yourself, not only freeing up your valuable time but also giving you peace of mind.

With BTS’ Cloud Call Logging you know your systems are monitored closely and that any problems, for example with data collection, will be highlighted quickly and resolved.

BTS’ Cloud Call Logging is tailored to your individual needs, ad hoc and periodic, and comes right first time, every time, when you need it, against a Service Level Agreement.   

Entry Level

Cloud Call Logging Lite:

  • provides a daily report on the status of your call data, that it is being received and processed 
  • provides a daily report indicating exceptions you may need to look into 
  • provides up to 5 ad hoc call detail reports per month on e.g. security or service issues 

Enterprise Level

Cloud Call Logging :

  • provides a daily report on the status of your call data, that it is being received and processed 
  • provides a daily report indicating exceptions you may need to look into 
  • provides a tailored suite of weekly and monthly reports 
  • provides unlimited ad hoc reports per month on e.g. security, network, performance or service issues 
  • provides updates to directory and tariff information 
  • helps with cost control and carrier bill validation 
  • helps with network capacity planning 
  • helps identify unused or under-utilised equipment still being charged for 
  • reports on answering times 
  • provides call tracing 
  • helps identify potential dial-through telecoms fraud 
  • provides better reporting on Skype for Business / Lync response groups 

  Sample Reports:

Sample Reports
CommsWare Cloud Call Logging Lite Samples
Sample Reports
Cloud Call Logging Sample Reports