"You were great as always, the service on your help desk is brilliant."

UK NHS Trust

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Who we are

Since 1980 BTS has specialised in developing and delivering high-quality enterprise communications software and services.  

What we do

We provide communications apps (directory, information, messaging), speech recognition auto attendants, integrated call handling solutions, operator consoles, contact centres, IVRs, solutions for phone-based agents, call logging (on-premises, cloud, managed service), directory solutions and database integration.

Our solutions are modular, scaleable and vendor-independent, so they can be added to without big cost hikes and at a pace suiting your needs and budgets, and they work equally well with both your existing and future infrastructure.   

Our fair price policy particularly helps hard-pressed public sector organisations make essential investments in our communications technology both to save money and to improve the delivery of frontline services.

Why you can rely on us

Commitment to our customers is at the core of our culture and is delivered daily by our staff.

We take pride in always doing everything in our power to deliver on our promises.

Many of our customers have been with us for over 30 years.

Numerous customers have ranked us among their best ICT suppliers.

We invest 20% of turnover annually on R&D, ensuring our solutions have an attractive forward path.

We have ISO 9001:2015 and Cyber Essentials certification and all our customer projects are governed by Prince2.

We are listed on various public sector frameworks, including RM 3808, Scottish Government Dynamic Purchasing System and G-Cloud 11.  

What we can do for you

We can help save money:

  • on call handling, when organisations merge or move to shared services 
  • by merging operators into the contact centre 
  • by reducing incoming calls to switchboards, contact centres and helpdesks, which frees staff for other duties 
  • by providing better phone based agent working as an alternative to expensive contact centre seats 
  • by filling more shifts with bank staff to reduce NHS Trusts’ dependence on expensive agency staff 
  • by reducing NHS Trusts’ reliance on costly letters and SMS text messages for patient appointments 
  • by reducing NHS Trusts’ Did Not Attend rates 
  • by reducing the cost of phone calls through better cost control and carrier selection 
  • by identifying unused and under-utilised telecoms equipment still being charged for 

We can help you increase productivity:  

  • by integrating disparate databases with single point of update 
  • by providing operator / agent flexibility to work anywhere on the network, even at home 
  • by improving call handling, with a powerful directory, presence information, and speed dials 
  • by improving operator / agent performance, with wallboard, real time and historic information 
  • by improving student take-up during University Clearing 

We can help you improve service:

  • by providing uniform call handling across mixed telecoms networks 
  • by retaining operator / agent control of calls passed to others 
  • by providing low cost voice recording 
  • by harnessing Email, Facebook and Twitter in the contact centre 
  • by improving patient access to NHS services 
  • by providing better reporting on Skype for Business / Lync response groups