in queue announcements
CommsWare Hunt Group Plus provides customisable queue announcements and in-call comfort messages.
These messages provide callers with reassurance and reduce the number of abandoned calls.
With the optional Wallboard, a large plasma display shows the current state of the queues and the call answering performance.
This information helps with effective performance management.
historical performance statistics
This option provides historical performance statistics on the volume of calls, average wait time and numbers of abandoned calls.
This information is vital when ensuring that performance targets are met.