meeting the needs of customers
TNT's mission is to be the fastest and most reliable express delivery
provider in the UK. As the Company has grown, so telecommunications have
played a developing role in the continuous improvement of the business.
Paul Beedell, Group Communications Manager, states that the value of the
information BTS supplies "is to show the businesses what they actually do."
BTS’ call monitoring provides TNT Management with the information they
required to help further improve the quality of service offered to customers
both internal and external,
and to look at cost, productivity and network capacity.
Paul states, "I can meet my customers’ requirements with
the assistance of BTS and their flexibility."
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