TEAmwork is the key to success
For Royal & SunAlliance, a global insurance provider, telephony is an integral component of success.
Stuart Smith, Call Centre Consultant at the company
says, “We’ve moved a long way from the old ‘nine to five’, when people put
pen to paper to arrange insurance cover. A customer phone call
demands an immediate response at any time, night or day, from a highly
trained member of staff. It’s essential that we know when peak calling times
occur so that we can staff up accordingly
and keep service levels high. This is why BTS is so vital to us."
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