CommsWare Call Logging at West Sussex County
West Sussex County Council has been a BTS customer since the 1990s, through different generations of BTS call logging software.
In 2005, the Council looked to replace the BTS Sigma Web system that had been in place for 6 years.
A feasibility study was conducted and BTS’ new product CommsWare was the chosen solution. “The interface and reports look modern and comprehensive” says Joyce Stroud, IT Strategist.
“BTS are a trusted supplier of about 15 years. CommsWare also integrates well with our existing systems, and can collect data by IP from both our traditional and VoIP switches”.