Integrated Call Logging at Toyota Manufacturing UK with CommsWare
Toyota Manufacturing UK has two manufacturing plants in the UK.
Toyota Manufacturing UK have been a BTS customer since 1992, and in 2007 decided to upgrade to BTS’ Windows based call logger, CommsWare, and integrate their BTS PhoneWare directory with their Siemens AC-Win switchboard.
CommsWare has become established as a master directory data source, and the flexibility of the database enables all sorts of additional useful information to be stored about telephone extensions and users.
This master data source can be accessed throughout the organisation using the PhoneWare Web interface to help staff quickly find contact details for colleagues. It is also used to automatically update the Siemens AC-Win switchboard consoles. Having a single point of update reduces the administration burden of updating multiple systems and provides consistent information across all data sources involved.