Commsware call logging at Cancer Research UK
Since the late 1980s, Cancer Research has used several generations of BTS call logging. In 2002, the Imperial Cancer Research Fund and the Cancer Research Campaign merged to form Cancer Research UK.
When BTS launched their new call logger, CommsWare, in 2006, Cancer Research UK decided to upgrade its call logging to CommsWare and extend it to cover the whole organisation.
The service from BTS is a key part of the relationship. “It’s useful to be able to use BTS’ consultancy resources as and when required” says Jane Swindle, Telecommunications Manager. “Excellent telephone manner. Patience of a saint, no matter what I throw at him,” says Debbie Greensmith, commenting on a recent call to the BTS Service Desk.