Call Logging & Console at 
The University of Bath 

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 CommsWare Call Logging and Switchboard Console at The University of Bath 

Since 1986, The University of Bath has used 5 generations of BTS call loggers. In 2005, Bath went out to tender for a new call logger. Several systems were compared, but BTS’ CommsWare was chosen. “CommsWare looked modern, flexible, and the price represented good value. We also needed something that was able to integrate with our other systems, and that was also ready for IP telephony," said Chris Holley (Bath University Telecoms Manager). 

Bath is:

  • a leading UK university with an international reputation for quality teaching and research 
  • a professional university with close links with industry and commerce 
  • an international university with study abroad opportunities in Europe and North America 
  • top for student satisfaction, both in 2013 and 2014, out of over 130 UK higher education institutions 
  • considered the best campus University in Britain in The Times and Sunday Times Good University Guide 2014 
  • considered the University with the best graduate prospects in The Times and Sunday Times Good University Guide 2015 

 "We are very happy with the service from BTS”, concluded Chris Holley (Bath University Telecoms Manager).


The CommsWare database has become a hub of information; its directory information is shared with the University’s voicemail provider, and a monthly export of information to the University’s Agresso financial system allows internal recharging of calls. BTS works closely with the University to assess further options for database integration as a driver for continued improvements.


The University is in the process of migrating its telephony over to VoIP. When Chris Holley began looking for a replacement to the existing legacy switchboard solution, the BTS CommsWare Console provided a neat fit, particularly as it used the same database as the CommsWare call logger.


The ability to integrate both with the legacy (iSDX) and VoIP (Mitel 3300) telephony, providing a future proof solution, further added to the attractiveness of the BTS CommsWare Console, as did the availability of the option of highly cost effective Voice Recording.  

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