technology simplified


Our call handling solutions help you cut customers’ waiting time and improve your service to incoming callers. 

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our call handling solutions: 

  • improve customer service
  • reduce call handling times
  • achieve cost savings
  • deliver improved functionality
  • improve system reliability
  • improve disaster recovery capabilities
  • allow flexible working
  • avoid the need for expensive upgrades
  • harmonise operator services across legacy TDM and VoIP platforms (including Skype for Business)
  • deliver new services on existing TDM platforms

Contact us today and see how we can help!

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about bts:

BTS is a specialist in call handling, contact centres, operator consoles, call logging, directory solutions and database integration.

Our vendor-independent solutions are designed to work equally well with existing legacy, VoIP & mixed telephony, and with whatever telephony customers  select in the future.

Picture of a meetingWe offer customers enhanced value in the form of up-to-date technology, improved staff productivity, improved customer service, cost control and comprehensive management information.

Most importantly, we help customers prolong the life of their existing telephony. 

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Our sales consultants engage with you to identify your key areas of concern with a view to configuring customised solutions specific to your organisation.

Many of our customers have been with us for over 20 years and through 7 generations of systems.

We take pride in always doing everything in our power to deliver on our promises.

some of our partners:

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