Our call handling solutions help you cut customers’ waiting time and improve your service to incoming callers.
our call handling solutions:
- improve customer service
- reduce call handling times
- achieve cost savings
- deliver improved functionality
- improve system reliability
- improve disaster recovery capabilities
- allow flexible working
- avoid the need for expensive upgrades
- harmonise operator services across legacy TDM and VoIP platforms
- deliver new services on existing TDM platforms
Contact us today and see how we can help!
BTS is a specialist in call handling, contact centres, operator consoles, call logging, directory solutions and database integration.
Our vendor-independent solutions are designed to work equally well with existing legacy, VoIP & mixed telephony, and with whatever telephony customers select in the future.
We offer customers enhanced value in the form of up-to-date technology, improved staff productivity, improved customer service, cost control and comprehensive management information.
Most importantly, we help customers prolong the life of their existing telephony.
We are better at helping customers achieve their objectives because we take the trouble to understand their business.
Many of our customers have been with us for over 20 years and through 7 generations of systems.
We take pride in always doing everything in our power to deliver on our promises.