"BTS' service is excellent, always very helpful on the telephone and prompt to answer email queries."

UK NHS Foundation Trust

Contact Us

BTS is a specialist in communications software and services.

We deliver cost-effective, simple, dependable software and services that help your organisation improve staff and customer communications while saving you money.

Our portfolio includes apps, speech recognition auto attendants, IVRs, contact centres, operator consoles, call logging, directory solutions and database integration.

All our solutions are vendor-independent and complement your existing IT and Telecoms infrastructure. They work with legacy systems, including VoIP & TDM networks, and they will work with whatever platforms you select in the future.

Our sales consultants engage with you to identify your key areas of concern with a view to configuring customised solutions specific to your organisation.

Many of our customers have been with us for over 30 years and through 9 generations of systems.

We take pride in always doing everything in our power to deliver on our promises. 

We can help you to:

reduce the number of calls to your switchboard and contact centre

improve customer service

reduce call handling times

achieve cost savings 

improve system reliability

improve disaster recovery capabilities

enable flexible working

avoid the need for expensive upgrades

harmonise operator services across legacy TDM and VoIP platforms (including Skype for Business)

deliver new services on existing TDM platforms

Our partners include:

Our accreditations include: